FAQs

5. How much do I need to order?
Answer: Please click on “Färg Color Masonry Patch Calculator” (found on the bottom of every page) this will show you the appropriate area you can repair with different size jars of our material.

6. I live in a very cold climate, will it work here?
Answer: Our material is made to withstand the harshest temperatures. But it has to be 40 degrees or warmer when installing. 

7. Do you have instructions or videos I can watch to see how this is done?
Answer: Yes we have both available on the website. 

8. Can I use this material on my steps?
Answer: The Färg material is not recommended to be used on horizontal surfaces where water can lay for long periods of time. It is best suited for vertical surfaces.

9. How long does it take for this material to get hard?
Answer: It will be hard in 2 to 4 hours.

10. Can I apply this material to my brick in freezing temperatures?
Answer: No you should not apply this material in temperatures that are below 40 degrees.

11. Will rain effect the performance of this material?
Answer: Rain will not effect this material, but it must be kept protected from rain until it is cured (2 to 4 hours).

12. Can I use this product inside of my home?
Answer: Our material is made for indoor or outdoor use.

13. What if I have cracks or holes that are a little larger than 1/4”?
Answer: If what you are patching is just a little larger than 1/4”you will need to apply the Färg material in 1/8” lifts. In other words put a little in the hole or crack and let it get hard, then apply a little more and let dry, etc. But the material is mainly designed for 1/4”holes or cracks or smaller. 

14. Can I apply your material in a crack that seems like it gets bigger and smaller?
Answer: DO NOT USE THIS MATERIAL IN A CRACK THAT IS ACTIVE! If you have a crack that seems like it gets bigger or smaller this is what we call in active crack. If you have this situation, we highly suggest that you go to www.thorhelicalusa.com and look under Crack Stitching products. These products are designed to control the movement of cracks in walls. Once done you can use our material to fix the crack in the brick.

15. What is this material made of?
Answer: Our formula is proprietary but one ingredient is volcanic ash.

16. Do I have to mix water with your material?
Answer: No you do not mix any water with our material, it is ready to use right out of the jar.

17. Is it hard to blend different colors on my brick?
Answer: It is very easy to blend different colors of Färg material on your brick. It can be done with our texture pad or with our patching tool. Please watch the videos and instructions on this website to see exactly how it is done.

18. Is your material made for residential masonry buildings or commercial masonry buildings?
Answer: Our material can be used on either one.

19. Does your product have a warranty?
Answer: Limited Warranty: If this product fails to perform when used as directed, within one year from the date of purchase, email a photo of your sales receipt and product container for a replacement product or sales price refund. Färg will not be responsible for incidental or consequential damages.

20. What if I bought your product and the color does not look right?
Answer: We offer a small and large color adjustment kit if you think you will need to modify a premixed color.

21. How close is the color of your sample to the brick that is pictured?
Answer: We do our best in taking our photos to show the true color of the brick and the sample. But all bricks (even ones that seem to have the same color) have different shades in them. So the brick you see matched maybe the same brick as you have but maybe one of a different shade that makes up your brick patten. Also different computer monitors show colors differently.

22. How do I make the color for my brick from your base colors?
Answer: Once you pick your color out we will send you the formula to make the color you have chosen. For example if you choose a color and it is made up of brown, red, and black You will get a jar of each color. Then you will be given a formula to make the color that says for example, “take 2 teaspoon of brown, 1/2 teaspoon of red, and 1/4 teaspoon of black and mix together until blended”. It is literally that easy.

23. My brick has a sandy finish can this be duplicated with your product?
Answer: Absolutely, all you need to do is buy one of our sands in the color of the sand that is on your brick now. Once you have patched your brick with Färg all you will need to do is place some sand on our texture pad and blot the area of the brick that has had the Färg material applied. 

24. Do I need to clean or pressure wash my wall before I install your product on my brick?         
Answer: You do not need to clean your brick, but the area you are patching needs to be dry and free of dust and debris. So if you send us a sample of a brick you want color matched and it is dirty we will match the dirty bricks color. So if down the road you want to clean your brick wall these brick that you patched earlier will appear dirty. It is advisable to clean your wall before you patch it to be safe.

25. Can I pressure wash my wall after I have patched it?
Answer: It is always better to pressure wash your wall before you patch it. This way you are matching clean brick and you also don’t run any risk of damaging any of your patches you have done.

26. If my brick has other colors showing through, will you show me how to replicate that look?
Answer: Yes, this information can be found under our Instructions tab, with the heading “How to blend different Färg colors and how to match a brick that has a sandy finish.”